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Shipping

All orders are shipped from Ukraine with DHL Express or Nova Poshta Global or National Post (Ukrposhta). Shipping cost depends on the country and the shipping service; delivery time depends on destination. Once your order is shipped you will receive an email with a waybill number to track your order. We do not perform shipment to the Autonomous Republic of Crimea, Russia, Belarus, Iran and other OFAC sanctioned geographies.

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shipping

 taxes and duties

Please note the prices do not include international taxes and customs fees, your delivery might be subject to additional costs depending on the destination country's legislation. All orders are Delivered Duty Unpaid. This means that your order may be subject to taxes/duties that are levied by the local customs office. All prices online are quoted free of any additional charges.  

Return & refund policy

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No exceptions will be made for sizing or fit.

If you have any questions about the style, please reach out our customer care team before placing your order. 

Once you have received your order, you have 14 days to make a return.

You have to follow these steps:

1. Send an email to info@poezenstudio.com

 with your order number, the reference (s) you want to send back and the reason.

2. Once the return is accepted, you will receive an email with the steps to schedule a pick up or the nearest DHL drop off point.

3. The returned articles should be packaged in original condition  and original labels need to be included.

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